Help centre

Check your order confirmation for delivery instructions and contact our ticket team if you need help. An order confirmation is not an entry ticket.

Bring the ticket and any identification required by the organizer. Check age limits, doors time and re-entry rules on the official event page.

Cancellation and refund conditions depend on the event and seller. Review the applicable terms before purchasing. Dome Tokyo sales policies are awaiting client approval.

Seat selection depends on the event. Accurate venue maps and live reservation support must be connected before assigned seats can be sold.

Browse Dome Tokyo in English or Japanese. Artist names and official package names may appear in their original language.